When choosing a heating oil company ask the question, will they be there when we need them? After two mild seasons in Maryland and Pennsylvania, cold winter weather returned to the mid-eastern region with vengeance! Many homeowners were caught off guard, and were forced into a frantic search for a heating oil company who could deliver to them in time. As the fierce cold persisted, the harder and costlier it became to receive an oil delivery.
Tevis customers, on the other hand, could relax.
Trusting their comfort and safety to team’s experience and our technology. Not only did we come through for thousands of existing heating oil customers in Maryland and south-central Pennsylvania, we were able to welcome hundreds of new customers, too.
Keeping up with the demands meant creative solutions.
It was the all hands-on deck we’ve trained for. At the onset of the peak extreme cold temperatures and until every customers needs were met, our staff and teams worked around the clock, 7 days a week!
To free up our drivers, ERV (Emergency Response Vehicle) was introduced to make night calls for customers in need. When MDOT lifted restrictions on drive time limits, our managers rode with drivers to run the hose so that they could save their energy to drive the longer hours, safely. And CEO, Jack Tevis assisted in dispatch.
Through it all we continued to answer calls 24/7. Customer Service welcomed senior management to their team, and with them fielded record breaking number of inquiry phone calls. One of the days they logged over 1,100 calls!
Nothing matters more to us than our customers.
January’s frigid temperatures presented challenges for energy and homeowners, alike; and we were no exception; but thanks to an amazing team, whose concern for customers is unequaled, we got through it together!
On behalf of our entire fuel industry, we would like to take this opportunity to thank every homeowner, property manager and renter for their patience. As we all worked together fervently to meet the urgent needs of your families.
We also want to thank our work family: The many drivers, dispatchers, and customer service teams for their countless hours of hard work and dedication to our customers.
It is an honor and pleasure to serve you.
Please, do not wait for an emergency! Let Tevis Energy come through for you today!
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