Frequently Asked Questions

FAQs

Payment Questions

Do you have any customer discounts?

Yes.  We offer a $.03 per gallon discount for senior citizens (60 or older) and military members.  Call Customer Service at 410-876-6800 for details.

Can I view my account balance and make a payment online?

Yes! Use Anytime Account Access to view your account information, check your balance, make payments, and more! It’s like having a Customer Service Representative with you 24/7!

Is paying online secure?

Yes. The payment and personal information you provide to us in the course of business are protected and safe. Our Secure Layer (SSL) software is the industry standard and is among the best available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name and address, so that it cannot be read over the Internet.

Do I have to pay for my heating oil delivery all at once, or can I pay over time?

Our popular Monthly Payment Plan option allows you to divide the estimated cost of your heating oil deliveries into lower equal monthly payments. Customers also have the option of paying for their entire heating oil delivery within 30 days, but most people prefer to spread this cost out, especially if they receive multiple winter deliveries spaced within a short period of time. There are no finance charges, and we even pay you interest on credit balances you accumulate during the season!

Can I include the cost of a service plan into my monthly payment plan for my heating oil?

Yes. In addition to dividing your anticipated heating oil costs into equal monthly payments, you may also include your service plans.

Oil Delivery Questions

Is Oil Safe?

Yes. Heating oil is one of the safest and cleanest fuels ever developed. Oil is biodegradable, produces low emissions, and will not burn in a liquid state. If a lit match were dropped into a container of heating oil, the oil would extinguish the flame, just like water does! To be ignited, oil must be vaporized, which only occurs under pressure at 140°F. Properly set and maintained oil burners produce very low, safe levels of carbon monoxide as a normal part of the combustion process. And if there is ever a malfunction in your heating system, there’s little or no need to worry about an explosion or the release of carbon monoxide into your home.

Do you have contracts, delivery, or cancellation fees?

We don’t believe it’s right to chain a customer to their oil supplier. We want to earn your loyalty through quality fuel and friendly customer service. We don’t lock customers into contracts, delivery fees, cancellation fees, or any hidden fees for that matter.

Why do prices fluctuate so much?

Supply, demand, and speculation. Rapidly growing economies, like China and India are having a dramatic impact on worldwide demand for oil, while unknown winter temperatures make it hard to predict winter demand for oil. Similar worldwide and regional factors affect the supply side. Circumstances in major oil-producing regions affect global supply. Here, in the U.S., if we experience a mild winter, fuel inventories (fuel that is ready to be delivered for consumption) build up, and prices typically decrease. Conversely, colder-than-expected temperatures cause prices to increase as inventories decrease.

How do you know when it’s time to deliver oil to my home?

Each customer has a “K factor” attached to their account. Your K factor is derived from several dynamics: size of your home, equipment efficiency, alternate fuels, etc. Similar to your car’s miles-per-gallon ratio, your K factor allows us to estimate how much oil your home uses. Combined with the number of degree days, our computer system provides an extremely accurate portrait of your home’s fuel usage. We can usually make such predictions about your home’s patterns after three deliveries to your house. Until then, we will stick on the conservative side so that you will not run out of fuel. If a change has occurred in your home (new addition, new baby, alternate heat source), let us know, so that we can recalculate accordingly.

Do heating oil prices have any effect on my delivery schedule?

No, price is not a factor in deciding when your deliveries are scheduled. We schedule deliveries when our computerized delivery system projects that your tank is between 1/3 and 1/2 full.

Will you deliver more oil if I am on automatic delivery?

No. We schedule deliveries when our computerized delivery system projects that your tank is between 1/3 and 1/2 full. Smaller, more frequent deliveries are inefficient and would drive fuel prices up unnecessarily. We do everything we can to keep our fuel prices as low as possible!

What’s a Degree Day?

A degree day is the standard unit of measurement used to estimate the energy needed to heat homes and buildings. It allows us to predict when you will require your next oil delivery. When the temperatures outside are colder, your furnace burns more oil, which is represented by more degree days. On a day when the temperature is warm, however, there are less degree days.

What if it snows when I am due for a delivery?

Our delivery team keeps a close watch on weather forecasts to anticipate extreme weather, especially snow and ice storms. By using our sophisticated delivery projection system, we know when you will need a delivery and make adjustments to your delivery cycle based on weather forecasts. We also do our best to deliver to customers with difficult driveways before storms make driveways impassable.

What is your “No Run-Out” Guarantee?

We’re so confident in our ability to make timely automatic deliveries that we guarantee that you will not run out of oil. If you run out of oil because we failed to properly schedule your delivery, we will give you $50 worth of oil for free!

Am I able to order heating oil on my smartphone?

Yes! You can easily order heating oil from your smartphone or computer in Anytime Account Access! Set up your secure login today if you have not already done so!

I supplement my oil heat with a wood stove (or other type of fuel). Will that affect my automatic deliveries?

All sources of heat should be reflected in our delivery projections for your home. Please call us if you begin or stop using a supplemental heat source.

Do I need to be home to get oil delivered?

No. We can deliver fuel anytime without anyone being home. The only time you need to be home is if we have to enter the house i.e. to start the burner, or complete a gas check. If you have pets, please ensure their safety and the safety of our delivery personnel by properly securing all pets.

What if I only want deliveries in the winter?

You can request a “summer hold,” which will inform our team not to make a delivery between March 15th and October 15th.  Call Customer Service at 410-876-6800 to request this hold on your account.

What can I do to help my delivery person when we have bad weather?

  • Before snow covers the ground, place a stake with a colored grocery bag or ribbon on it to mark the location of your oil tank fill.
  • In times of very deep snow, uncover the fill pipe. Your delivery person would also appreciate it if you clear a path to your fill pipe.
  • If you have a long driveway, remember that a delivery truck is much wider than a car. When plowing your driveway, please have it plowed 11 feet wide, which will be enough for the delivery truck.

What should I do if I am running low on oil and cannot get a delivery immediately?

We recommend that customers keep their oil level above 30 gallons. Therefore, if you think you will fall below 30 gallons or fear you will run out of oil completely, you may purchase diesel or kerosene fuel from a reputable gas station until you are able to get a delivery. Your safety matters to us, and we will do everything we can to deliver to you as soon as possible!

What if I need heating oil delivered after hours or on a weekend or holiday?

Yes.  Tevis has local employees that monitor phone calls beyond regular office hours.  We provide emergency service 24/7/365.  If we do not answer your phone call immediately, we will call you back in a few short moments!

How can I tell what size oil tank I have?

This is a very common question, so common in fact, we have written a blog about the subject. Read the blog post: What size is my oil tank?
Determining the size of the oil tank and the amount of oil in the tank is relatively easy. Measure the width, height and depth of your oil tank.

 

Tevis Energy Social Media

Tevis Energy
Tevis EnergyMonday, November 18th, 2019 at 11:00am

Automatic heating oil delivery with Tevis Energy is perfect for customers who want easy, worry-free comfort. There are no phone calls to make or orders to place! We carefully monitor outdoor temperatures, weather forecasts, and your unique usage history to determine the best timing for your next heating oil delivery. Sometimes equipment failure can cause a furnace to shut down. Sometimes is the fuel level. If you are worried that you may have a run...

Tevis EnergySunday, November 17th, 2019 at 2:00pm
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Tevis EnergySunday, November 17th, 2019 at 1:00pm

🍂💙🍂
What is your family's favorite Thanksgiving tradition?

Tevis EnergySunday, November 17th, 2019 at 9:04am
Quality fuels by a company who cares. #heatingoil #dieseldelivery #fueldelivery #maryland #pennsylvania
Tevis Energy
Tevis EnergyFriday, November 15th, 2019 at 11:00am

😁Little heating oil season Friday humor.

Tevis Energy
Tevis EnergyThursday, November 14th, 2019 at 3:41pm

🤩Shout out to Scotty with Modern Comfort Systems A few days ago our John Street team (Westminster) came into the office and discovered no heat 🥶😱 (the irony, right?😁)

✅We did the same checks we would advise our customers to do, and ended up calling MCS for service.

Turns out, mud daubers built a nest in our motor! It burned out trying to start while it was...

Tevis Energy
Tevis EnergyWednesday, November 13th, 2019 at 6:22pm

A beautiful sunset on our first truly cold day.
Stay warm friends!

Tevis EnergyWednesday, November 13th, 2019 at 8:02am
Congratulations to Sean Gore of Westminster, Maryland on ANOTHER first place track meet win! Sean attends @SCADdotedu Creative Tech College in Savannah, GA. His proud pop is a delivery driver with Tevis Energy. https://t.co/yE4cn7OrsW #track #firstplace #collegeathlete https://t.co/ZmlQUgAvaX
Tevis EnergyWednesday, November 13th, 2019 at 7:46am
We'll go first... During this current cold snap and during the cold and snowy months ahead, be kind by checking on your neighbors. Older adults and young children are more at risk in extreme cold. #WorldKindessDay https://t.co/VyWINDBEpn https://t.co/XCaWUWfAa4
Tevis Energy
Tevis EnergyTuesday, November 12th, 2019 at 4:50pm

We are so confident in our Automatic Delivery service, we guarantee it! If you lose primary heat due to a scheduling error on our part, we will credit your account $50, make an emergency oil delivery to you immediately and restart the burner at no charge!

https://tevisenergy.com/how-to-restart-a-burner-that-has-run-out-of-heating-oil/

Tevis EnergyTuesday, November 12th, 2019 at 9:01am
Thank you Francis, for being a Tevis Energy customer! We couldnt do it without you. #testimonialtuesday #tuesdaythoughts #happycustomers #lovewhatyoudo #qualityfuels #fairprice
Tevis EnergyTuesday, November 12th, 2019 at 6:00am
#thankfulforyou 💛💙🧡125 gallon giveaway of @tevisenergy quality heating oil treated with EcoPlus to one lucky household! »Winner must like our Facebook page, like 👍 (love 💓 or wow 😮) the post, leave a comment in the post feed & share the post. »Drawing November 30th on Facebook. »MUST have a fuel delivery tank on property that is able to receive a delivery AND be in our delivery area. »See Website for official rules & details...
Tevis EnergyMonday, November 11th, 2019 at 7:00am
Honoring all who served and their families. #veteransday #veteransday2019 #Honor #respect #thankful #freedom
Tevis Energy
Tevis EnergyMonday, November 11th, 2019 at 7:00am

For all those who have served in the armed forces and your families we thank you.

Tevis Energy
Tevis EnergySunday, November 10th, 2019 at 1:00pm

🧡🍂🧡

Tevis Energy
Tevis EnergySaturday, November 9th, 2019 at 11:00am

Congratulations Chreas Kratzer from Stewartstown, PA for making it onto Wheel of Fortune! The show aired this week (November 7th)

https://www.ydr.com/story/news/2019/10/30/central-pa-man-gives-wheel-fortune-spin-during-veterans-week/4105252002/

Tevis Energy
Tevis EnergyFriday, November 8th, 2019 at 11:25am

We are thankful for all of you! To show that we are giving away 125 gallons of heating oil to one lucky household!
Winner must like our page, like (love|wow) this post, leave us a comment in the feed & share the post. Drawing November 30th.
Winner has 72 hours to claim, or we move onto to the next winner.

MUST have a fuel delivery tank on property...

Tevis EnergyThursday, November 7th, 2019 at 5:47am
Economical. Eco friendly. At no additional charge to our customers. #heatingoil #ecoplus #heating
Tevis EnergyWednesday, November 6th, 2019 at 11:22am
“Difficult to see. Always in motion is the future.” ~Yoda Success is a journey, not a destination. It is the result of a long sequence of wise decisions, so be patient with yourself and with others. Proud Sponsor of the Gettysburg High School STARS breakfast recognizing students for academic and leadership achievement. #proudsponsor #gettysburghighschool #yodaquotes #stars #goals #achievement
Tevis Energy
Tevis EnergyWednesday, November 6th, 2019 at 11:16am

Congratulations to all 125 STARS recipients honored for academic achievement this morning at Gettysburg Area High School located in the Gettysburg Area School District! We are incredibly proud of each and every one of you. Remember, “Difficult to see. Always in motion is the future.” ~Yoda
Success is a journey, not a destination. It is the result of a long sequence of wise decisions, so be patient with yourself and with others.
Tevis...

Tevis Energy
Tevis EnergyTuesday, November 5th, 2019 at 9:00am

Testimonial Tuesday

Tevis EnergyTuesday, November 5th, 2019 at 8:05am
Big blue bringing the best heat to you. Stay warm America! #economical #ecoplus #oilheat
Tevis EnergyMonday, November 4th, 2019 at 6:04am
Tevis EnergySunday, November 3rd, 2019 at 3:52pm
The last of the autumn colors. And that sky!!! The nights are chilly. How much fuel is in your tank? #outdoors #autumn #oiltank
Tevis Energy
Tevis EnergySunday, November 3rd, 2019 at 1:00pm

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Tevis Energy
Tevis EnergySaturday, November 2nd, 2019 at 11:00am

“We want this to become a safe haven for those kids that are not in karate, not in baseball, or other things,” Vanessa said. “This is who they are.”
http://www.gettysburgtimes.com/news/education/article_bb645581-0908-5924-a37b-e1d7fd1ce4f6.html

Tevis EnergySaturday, November 2nd, 2019 at 10:01am
#shoutout New all time company record: 40 SURVIVAL SATCHELS OF DONATED ITEMS FROM EMPLOYEES. This is the 4th year customer service (and other team members) have filled bags in exchange for casual dress days during the month of October! Thank you @TerrysTagandTitle @carrollcountystatesattorney #supportsurvivors #domesticviolence #teviscares
Tevis Energy
Tevis EnergyFriday, November 1st, 2019 at 9:00am

40 bags!!!! This year we were able to fill a record number - 40 Survival Satchels for victims fleeing domestic violence who are starting their lives over again. This record number of bags for our John Street office in Westminster, Maryland. Shout out to all our employees who contributed, to Peggie for bringing the goods drive to our attention, customer service and other teams who donated. Last and never least, our courier Joe, for making...

Tevis Energy
Tevis EnergyThursday, October 31st, 2019 at 7:52pm

💙🧡💙

Tevis EnergyThursday, October 31st, 2019 at 7:47pm
It's all tricks and treats with these team members! Happy Halloween!!
Tevis Energy
Tevis EnergyThursday, October 31st, 2019 at 8:00am

Happy Halloween! We hope you have a spooky and candy-filled night with your family!

If you're looking to make this Halloween a little less scary, consider becoming an Automatic Customer with Tevis Energy! With 24/7 emergency service and automatically scheduled delivery, you'll never have to worry about heating oil again.

Tevis EnergyThursday, October 31st, 2019 at 7:16am
Wishing everyone a sweet and safe Halloween 🌽🍊🍭 #halloween #trickortreat
Tevis EnergyWednesday, October 30th, 2019 at 9:54am
Those grey clouds are not messing around. Cold damp weather followed by our first cool weather SNAP of the season. If you've bern waiting to place your first order, it's time. #rain #coldanddamp #heatingoil #fueldelivery
Tevis EnergyTuesday, October 29th, 2019 at 8:51am
Autumn foliage, especially when wet, are a spectacular display of color. They are also slippery. Take your time. Arrive safely. #psa #autumn #teviscares
Tevis Energy
Tevis EnergyMonday, October 28th, 2019 at 5:55pm

Providing fuel delivery service in Maryland and Pennsylvania.
https://tevisenergy.com/home-heating-oil-delivery/our-service-area/

Tevis EnergyMonday, October 28th, 2019 at 8:56am
Training day! Welcome Brian to the Tevis Energy family! #workfam #newhire #loveourdrivers #fueldelivery
Tevis Energy
Tevis EnergyMonday, October 28th, 2019 at 8:50am

Need fuel? Call a local company you can trust!

Tevis Energy
Tevis EnergyMonday, October 28th, 2019 at 8:00am

When it comes to getting the most bang for your buck, or heat for your energy bill, there are many different options on the market. While some people settle for whatever type of heating system their home came with, others are open to investigating other efficient ways of heating a house. Heating oil is an affordable and efficient way to keep your family cozy all winter long.

https://tevisenergy.com/blog-is-heating-oil-expensive/

Tevis EnergySaturday, October 26th, 2019 at 10:01pm
How do you do autumn? #autumn #bonfires #marshmallow
Tevis Energy
Tevis EnergySaturday, October 26th, 2019 at 9:00am

“Hanna displays such a natural talent for scientific field work,” Peglow said. “I have students who are genuinely interested in topics, but she displays a natural ability to pose scientific questions, to come up with a hypothesis and to be able to go with it and how to test it. I see other kids who are interested, but she has a natural love for it.”

http://www.gettysburgtimes.com/news/education/article_4ddbb852-8798-5fd4-8baa-5bdfe83f8125.html

Tevis Energy
Tevis EnergyFriday, October 25th, 2019 at 8:15am

For our customers who prefer to do business in person, the John Street office in Westminster, MD will begin Saturday hours in November. More information coming soon.