Frequently Asked Questions

FAQs

Payment Questions

Do you have any customer discounts?

Yes.  We offer a $.03 per gallon discount for senior citizens (60 or older) and military members.  Call Customer Service at 410-876-6800 for details.

Can I view my account balance and make a payment online?

Yes! Use Anytime Account Access to view your account information, check your balance, make payments, and more! It’s like having a Customer Service Representative with you 24/7!

Is paying online secure?

Yes. The payment and personal information you provide to us in the course of business are protected and safe. Our Secure Layer (SSL) software is the industry standard and is among the best available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name and address, so that it cannot be read over the Internet.

Do I have to pay for my heating oil delivery all at once, or can I pay over time?

Our popular Monthly Payment Plan option allows you to divide the estimated cost of your heating oil deliveries into lower equal monthly payments. Customers also have the option of paying for their entire heating oil delivery within 30 days, but most people prefer to spread this cost out, especially if they receive multiple winter deliveries spaced within a short period of time. There are no finance charges, and we even pay you interest on credit balances you accumulate during the season!

Can I include the cost of a service plan into my monthly payment plan for my heating oil?

Yes. In addition to dividing your anticipated heating oil costs into equal monthly payments, you may also include your service plans.

Oil Delivery Questions

Is Oil Safe?

Yes. Heating oil is one of the safest and cleanest fuels ever developed. Oil is biodegradable, produces low emissions, and will not burn in a liquid state. If a lit match were dropped into a container of heating oil, the oil would extinguish the flame, just like water does! To be ignited, oil must be vaporized, which only occurs under pressure at 140°F. Properly set and maintained oil burners produce very low, safe levels of carbon monoxide as a normal part of the combustion process. And if there is ever a malfunction in your heating system, there’s little or no need to worry about an explosion or the release of carbon monoxide into your home.

Do you have contracts, delivery, or cancellation fees?

We don’t believe it’s right to chain a customer to their oil supplier. We want to earn your loyalty through quality fuel and friendly customer service. We don’t lock customers into contracts, delivery fees, cancellation fees, or any hidden fees for that matter.

Why do prices fluctuate so much?

Supply, demand, and speculation. Rapidly growing economies, like China and India are having a dramatic impact on worldwide demand for oil, while unknown winter temperatures make it hard to predict winter demand for oil. Similar worldwide and regional factors affect the supply side. Circumstances in major oil-producing regions affect global supply. Here, in the U.S., if we experience a mild winter, fuel inventories (fuel that is ready to be delivered for consumption) build up, and prices typically decrease. Conversely, colder-than-expected temperatures cause prices to increase as inventories decrease.

How do you know when it’s time to deliver oil to my home?

Each customer has a “K factor” attached to their account. Your K factor is derived from several dynamics: size of your home, equipment efficiency, alternate fuels, etc. Similar to your car’s miles-per-gallon ratio, your K factor allows us to estimate how much oil your home uses. Combined with the number of degree days, our computer system provides an extremely accurate portrait of your home’s fuel usage. We can usually make such predictions about your home’s patterns after three deliveries to your house. Until then, we will stick on the conservative side so that you will not run out of fuel. If a change has occurred in your home (new addition, new baby, alternate heat source), let us know, so that we can recalculate accordingly.

Do heating oil prices have any effect on my delivery schedule?

No, price is not a factor in deciding when your deliveries are scheduled. We schedule deliveries when our computerized delivery system projects that your tank is between 1/3 and 1/2 full.

Will you deliver more oil if I am on automatic delivery?

No. We schedule deliveries when our computerized delivery system projects that your tank is between 1/3 and 1/2 full. Smaller, more frequent deliveries are inefficient and would drive fuel prices up unnecessarily. We do everything we can to keep our fuel prices as low as possible!

What’s a Degree Day?

A degree day is the standard unit of measurement used to estimate the energy needed to heat homes and buildings. It allows us to predict when you will require your next oil delivery. When the temperatures outside are colder, your furnace burns more oil, which is represented by more degree days. On a day when the temperature is warm, however, there are less degree days.

What if it snows when I am due for a delivery?

Our delivery team keeps a close watch on weather forecasts to anticipate extreme weather, especially snow and ice storms. By using our sophisticated delivery projection system, we know when you will need a delivery and make adjustments to your delivery cycle based on weather forecasts. We also do our best to deliver to customers with difficult driveways before storms make driveways impassable.

What is your “No Run-Out” Guarantee?

We’re so confident in our ability to make timely automatic deliveries that we guarantee that you will not run out of oil. If you run out of oil because we failed to properly schedule your delivery, we will give you $50 worth of oil for free!

Am I able to order heating oil on my smartphone?

Yes! You can easily order heating oil from your smartphone or computer in Anytime Account Access! Set up your secure login today if you have not already done so!

I supplement my oil heat with a wood stove (or other type of fuel). Will that affect my automatic deliveries?

All sources of heat should be reflected in our delivery projections for your home. Please call us if you begin or stop using a supplemental heat source.

Do I need to be home to get oil delivered?

No. We can deliver fuel anytime without anyone being home. The only time you need to be home is if we have to enter the house i.e. to start the burner, or complete a gas check. If you have pets, please ensure their safety and the safety of our delivery personnel by properly securing all pets.

What if I only want deliveries in the winter?

You can request a “summer hold,” which will inform our team not to make a delivery between March 15th and October 15th.  Call Customer Service at 410-876-6800 to request this hold on your account.

What can I do to help my delivery person when we have bad weather?

  • Before snow covers the ground, place a stake with a colored grocery bag or ribbon on it to mark the location of your oil tank fill.
  • In times of very deep snow, uncover the fill pipe. Your delivery person would also appreciate it if you clear a path to your fill pipe.
  • If you have a long driveway, remember that a delivery truck is much wider than a car. When plowing your driveway, please have it plowed 11 feet wide, which will be enough for the delivery truck.

What should I do if I am running low on oil and cannot get a delivery immediately?

We recommend that customers keep their oil level above 30 gallons. Therefore, if you think you will fall below 30 gallons or fear you will run out of oil completely, you may purchase diesel or kerosene fuel from a reputable gas station until you are able to get a delivery. Your safety matters to us, and we will do everything we can to deliver to you as soon as possible!

What if I need heating oil delivered after hours or on a weekend or holiday?

Yes.  Tevis has local employees that monitor phone calls beyond regular office hours.  We provide emergency service 24/7/365.  If we do not answer your phone call immediately, we will call you back in a few short moments!

How can I tell what size oil tank I have?

This is a very common question, so common in fact, we have written a blog about the subject. Read the blog post: What size is my oil tank?
Determining the size of the oil tank and the amount of oil in the tank is relatively easy. Measure the width, height and depth of your oil tank.

 

Tevis Energy Social Media

Tevis EnergySaturday, July 20th, 2019 at 8:13am
The Tevis Energy 2019 Water Balloon Toss was a success! After a 95 degree day, #teamtevis needed a chance to cool off! Thanks to all who participated and congratulations to our winners, interns Chris and Lauren! ☀️ . . . . #waterballoons #waterballoon #waterballoontoss #funinthesun #heatwave #funatwork #tevisenergy #allin #summerinterns
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Tevis EnergySaturday, July 20th, 2019 at 8:02am

Here are some more images from Tevis Energy's glorious 2019 Water Balloon Toss! After you've checked out our video below, swipe to see a photo of our winners and the other exceptional teams (who at least got some relief from the heat after their water balloons exploded). ☀️ (2/2)

Tevis Energy
Tevis EnergySaturday, July 20th, 2019 at 7:57am

It's been a hot day in Westminster (95 degrees and 53% humidity). To Team Tevis, it sounded like the perfect day for a water balloon toss, so that's what we did! Watch the video below to find out who emerges victorious as our Tevis family battles it out balloon-style. Thanks to all who participated! Stay cool everyone. (1/2)

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Tevis EnergySaturday, July 20th, 2019 at 3:55am

❗️Proud sponsor alert: Please help us congratulate Hanover Baseball & Liberty Road Baseball on another fantastic year!
⚾️ Have a little league team you are proud of? Share a picture in the comments!

Tevis Energy
Tevis EnergyFriday, July 19th, 2019 at 5:39am
It was an absolute blast at the National Get To Know Your Customers Day Luau! Thank you to the Accounting Department for serving great food and facilitating great conversation 💙 #TeamTevis #nationalgettoknowyourcustomersday #allin #heatingoil #heatingoildelivery #diesel #gasoline
Tevis EnergyFriday, July 19th, 2019 at 3:00am
#triviathursday Did you know that heating oil can put out over 138,000 BTUs of energy? Now with Tevis’ ECOPlus additive, you get all that energy with less oil! #britishthermalunits #energy #ecoplus #ecopro #tevis #heatingoil #heatingoildelivery #diesel #trucks #truckdrivers
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Tevis EnergyFriday, July 19th, 2019 at 12:55am

"Callan said he has competed in about 79 competitions since 2012, averaging one to two competitions per month. At this point, he has accumulated about 25 first-, second- and third-place prizes, totaling 75 appearances on podiums for making the top three."

From all of us at Tevis - Good luck at Nationals, Will!

https://www.baltimoresun.com/maryland/carroll/lifestyles/cc-rubiks-cube-teen-20190715-ouo7etvferejzpi6exiqgtoxua-story.html?fbclid=IwAR1rNTogiqPObC_D9G4Epk6_MtoLJWarJY4tk7UiV15UePENhHGk5d7sz7U

Tevis EnergyThursday, July 18th, 2019 at 2:50am
#wherestoddo today? Our #TeamTevis Safety Manager is putting gravel down in the yard, ensuring that our drivers and other team members have a safe surface to operate on. #safetyfirst #nocutcorners #teamtevis #allin #wednesdaywork #workwednesday #energy #heatingoil
Tevis EnergyWednesday, July 17th, 2019 at 4:08am
Thank you to Katie and Mark with @tevispropane and @tevishomemd for giving our interns a tour and explaining some of the intricacies of their industry. Lauren and Morgan had a blast! 💙 #TevisFamily #familyofcompanies #allin #TeamTevis
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Tevis EnergyWednesday, July 17th, 2019 at 12:55am

Our summer interns took a trip to the sweetest place on Earth this week! They visited Ted Harris, Director of Marketing at the Pennsylvania Petroleum Association, to gain insight into the legislative challenges that face the petroleum industry and the educational opportunities that the PPA provides to aid a diverse group of marketers. After exploring the PPA's state-of-the-art training facility, the interns were able to sit down with Ted and interview him.

...

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Tevis EnergyTuesday, July 16th, 2019 at 3:00am

Use the sun to your advantage! Close your curtains during the day to help cool your rooms in the summer. During the winter, make sure they're wide open to absorb the sun's energy and help naturally heat your home! Utilizing shade and sun to reduce your air conditioning and heating costs is just another Smart Way to Save, brought to you by Tevis Energy.

To read more about conserving energy and increasing...

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Tevis EnergyTuesday, July 16th, 2019 at 1:12am
Gettysburg Bike Week 2019
The Official Gettysburg Bike Week

Thak you Gettysburg Bike Week (2019) for another great event! Parade of Chrome was bigger than ever! We had a blast. See you next year!! (Full video can be found on our YouTube channel https://youtu.be/ud2JWsvjgZQ )

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Tevis EnergyTuesday, July 16th, 2019 at 12:24am
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Tevis EnergyMonday, July 15th, 2019 at 7:37am

How are you spending your summer?

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Tevis EnergySaturday, July 13th, 2019 at 2:43am
Interns are on the loose! Follow stories today to find out where they are and what they're up to! #roadtrip #outandabout #summerinternship
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Tevis EnergySaturday, July 13th, 2019 at 12:38am

Energy: Conservation is key.
(TGIF)

Tevis EnergyFriday, July 12th, 2019 at 4:23am
Things happen. We train tirelessly over the summer months to be prepared. Thankfully real life incidents are rare. Employees from multiple teams are trained in spill prevention environmental containment and proper clean up. This enables team members to be able to educate and relay proper information to customers. #preventative #training #environmentallyconscious #fuelsafety #wherestoddo
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Tevis EnergyFriday, July 12th, 2019 at 2:07am

Caught on film: Tevis team member, Barry, participating in the Manchester Volunteer Fire Department annual 4th of July parade. The truck is a 1936 Dodge firetruck original to Boring Volunteer Fire Company which is owned by Upperco Volunteer Fire Company, where Barry volunteers. He said he loves the opportunity to be in the truck and show it off in parades. He appreciates the history and age of the vehicle.

Thank you...

Tevis EnergyThursday, July 11th, 2019 at 12:28am
We are adding new flowers to our outdoor flower pot! 🌸 #gardening #flowers #flowersofinstagram #summerflowers #gardenlife
Tevis EnergyWednesday, July 10th, 2019 at 6:54am
Happy Cow Appreciation day! 🐮 🐄 Image courtesy of @shawntheron Image available at @artscapebmore July 19-21st #cowappreciationday #cowappreciationday2019 #cowsofinstagram #sogh #artscapebaltimore #spreadlove #artscape2019 #cows
Tevis EnergyTuesday, July 9th, 2019 at 8:27am
At Tevis Energy, we add Eco Plus to our heating oil at no extra cost. #heatingfuel #energy #ecoplus
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Tevis EnergyTuesday, July 9th, 2019 at 3:00am

Fun fact: Did you know that a well maintained furnace will outlast a heat pump by decades? Summer is the best time to schedule system maintenance.

To learn more about maintaining your oil tank, please read our blog: https://tevisenergy.com/blog-heating-oil-tank-maintenance-tips/

Tevis Energy
Tevis EnergyMonday, July 8th, 2019 at 5:23am

❤ 🇺🇸🇺🇸 Congratluations US Womens Soccer Team!! 🇺🇸🇺🇸💙

https://www.nbcnews.com/news/us-news/u-s-women-s-soccer-team-win-2019-world-cup-n1027206

Tevis Energy
Tevis EnergySunday, July 7th, 2019 at 1:00am

Coming Attractions include: Movies for children & adults, theater camp, Carroll's Got Talent and Peter Yarrow on tap ...

https://www.carrollcountytimes.com/entertainment/cc-en-coming-attractions-070419-story.html

Tevis Energy
Tevis EnergySaturday, July 6th, 2019 at 6:11am

This week Team Tevis and the summer interns celebrated the Fourth of July! Our marketing interns, Morgan and Lauren, got to work on writing-intensive SEO projects, new Fourth of July graphics and enjoyed Tevis' Independence Day cookout!

Chris DeStefano, our operations intern, started work on his capstone project and helped flip burgers at our cookout, earning himself the title "Chef deStef." It was a week filled with celebration and hard work...

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Tevis EnergySaturday, July 6th, 2019 at 2:35am

❤️🇺🇸💙❗️Shout out to the first ever "associate a Capella group" For their rendition of America the Beautiful! The crew was assembled by Walmart employees, who submitted audition tapes and were then auditioned in-person to be a part of the group. Finalist include Maryland native Talia Hall, who works at Walmart while attending Carroll Community College. Talia is from Sykesville, and graduated from Century High School. She is listed as an upcoming junior at Salisbury University...

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Walmart World
Happy Fourth of July!! ❤️💙 SparkAppella, our first-ever associate a cappella group, is at it again! Their rendition of "America the Beautiful" will give you goosebumps. 💯
Tevis EnergySaturday, July 6th, 2019 at 2:10am
Fourth of July confetti at Tevis! 🇺🇸 🎉 🎉 #fourthofjuly #confetti
Tevis EnergyFriday, July 5th, 2019 at 12:33am
Happy 4th of July! #4thofjuly
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Tevis EnergyThursday, July 4th, 2019 at 10:00pm

Happy 4th of July from your friends at Tevis!

Tevis EnergyThursday, July 4th, 2019 at 4:59am
Tevis Energy Fourth of July cookout!
Tevis EnergyThursday, July 4th, 2019 at 12:19am
Hope you are getting ready for your Fourth of July weekend! We certainly are at Tevis Energy! 🇺🇸 #fourthofjuly #energy #independenceday #vacation
Tevis EnergyWednesday, July 3rd, 2019 at 12:57am
The red and brown structure pictured above is made up of a #gauge (left) and a #tankwhistle (right). When you hear a #whistle during your #tank fill, that means that the tank is not full yet. As the gauge’s red marker increases and the tank whistle begins to fade, a #TeamTevis member knows that the tank is becoming full. Having a functioning whistle and gauge is vital in preventing spills! . . . . #oiltankwhistle...
Tevis EnergyTuesday, July 2nd, 2019 at 4:53am
Mondays got nothing on this guy! #mondaymood #internships #tevisproud
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Tevis EnergyTuesday, July 2nd, 2019 at 12:00am

Will-call customers: In the Summer, supply and demand are in your favor and heating oil prices are lower. Take advantage of better pricing and be prepared for cooler weather. Automatic customers, relax. We've got this.

https://tevisenergy.com/

Tevis EnergyMonday, July 1st, 2019 at 6:55am
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Tevis EnergySaturday, June 29th, 2019 at 7:07am

Week four updates from our interns!

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Tevis EnergySaturday, June 29th, 2019 at 2:08am
Drew, a member of #TeamTevis, works to revamp our truck by sanding off old stickers. Remember to wear safety glasses anytime you sand or decal! . . . #mechanic #trucks #straighttruck #decal #sanding #decalsticker #heatingoil #diesel #gasoline #heatingoildelivery #safety #safetyglasses #ecoplus
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Tevis EnergyFriday, June 28th, 2019 at 6:16am

Tevis Energy Customers do not pay more per gallon than the capped priced. If the market price is lower than your capped price at the time of delivery, you will pay the lower price. For more information about our cost saving programs, call us: (410) 324-2154

https://tevisenergy.com/blog-lock-heating-oil-price-good-true-probably/

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Tevis EnergyFriday, June 28th, 2019 at 1:31am

Drivers carry the hose as far as 150 feet to fill the pipe, and it is heavy!
We appreciate the men and women who drag the line!

To see more photos and videos of our drivers, follow us on Instagram and Twitter!

https://www.instagram.com/tevisenergy/
https://twitter.com/tevisenergy

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Tevis EnergyThursday, June 27th, 2019 at 11:21pm
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Tevis EnergyThursday, June 27th, 2019 at 5:31am

Crews are working hard restoring and renovating a building onsite for our fleet maintenance team! Until now, this team has been set up at different locations. Once completed, our fleet maintenance crew will have a comfortable workshop with offices. This is one of the ways we are working over the summer to improve fuel delivery efficiency to our customers.

Tevis Energy
Tevis Energy
Tevis EnergyThursday, June 27th, 2019 at 1:18am

Crews are working hard restoring and renovating a building onsite for our fleet maintenance team! Until now, this team has been set up at different locations. Once completed, our fleet maintenance crew will have a comfortable workshop with offices. This is one of the ways we are working over the summer to improve fuel delivery efficiency to our customers.

Tevis EnergyThursday, June 27th, 2019 at 12:54am
Tevis EnergyWednesday, June 26th, 2019 at 4:45am
How do you know if your truck is clean? That’s easy—just clean until you can’t tell the truck from the sky! 🌤 #trucks #cleantrucks #fueldelivery #tevisenergy #trucking #diesel #heatingoil #gas
Tevis EnergyTuesday, June 25th, 2019 at 1:35am
Happy Monday! We love when we find flowers outside the office! These were in our large pots at the main office last year, and have germinated in new places. Employees are fascinated by them, and are extra careful not to disturb them. A few of the sweat peas are being transplanted in employees yards. #flowers #flowerstagram #mondaymotivation #mondaymood #letitgrow #lifecycle #plants #sweetpeas #petunias
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Tevis EnergyMonday, June 24th, 2019 at 12:51pm

😁😎

Tevis EnergyMonday, June 24th, 2019 at 12:24pm
#shoutoutsunday to the Hanover rec team Tevis Energy Blue Lightening for a fantastic season! #baseball⚾️ #kids #hanoverpa #littleleague #sponsorship
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Tevis EnergySunday, June 23rd, 2019 at 12:00am
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Tevis EnergySaturday, June 22nd, 2019 at 5:32am

This week Morgan, Chris and Lauren visited more Tevis Energy locations throughout Maryland and south central Pennsylvania to learn why we call ourselves the Tevis Family of Companies.

Tevis EnergySaturday, June 22nd, 2019 at 4:58am
Happy First Day of Summer! ☀️ #summertime
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Tevis EnergySaturday, June 22nd, 2019 at 4:35am

Happy First Day of Summer! ☀️

Tevis EnergyFriday, June 21st, 2019 at 3:31am
Tevis Energy uses ECOPlus, an additive that prevents harmful condensation from forming in your #oiltank and helps your #oilfurnace to run more efficiently, with minimal emissions. As a matter of fact, our heating oil burns cleaner than propane. . Less sulfur emissions means more flowers. Choose Tevis Energy and ECOPlus today by visiting our website. #cleanenergy #fuelservice #qualityfuels #lowemission #evironmentallyconcious #houseflipping #myfirstplace #propertybrothers
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Tevis EnergyFriday, June 21st, 2019 at 1:58am

Congratulations Upperco Volunteer Fire Company on their 7 trophy win at the Maryland State Firemen's Parade in Ocean City yesterday!

Team members from the Tevis Family of Companies work and volunteer in numerous fire halls throughout Maryland and Pennsylvania (and a couple even participated in this event!) #tevisproud

Tevis EnergyFriday, June 21st, 2019 at 12:54am
The #boomtruck is back and ready to load our 1000 gallon #skidtank 👏🏻 To watch the process of loading a skid tank, visit the Tevis Energy YouTube page or paste this link into your browser: https://www.youtube.com/watch?v=5plMZ8_H0SE&t=83s
Tevis EnergyThursday, June 20th, 2019 at 2:32am
Thank you to #teamtevis members Mark and Michelle for hosting us at Tevis Energy’s Gettysburg hub! Check out our story for more content 😎
Tevis EnergyThursday, June 20th, 2019 at 1:07am
Drew and Seth are hard at work at Tevis Propane, a member of the Tevis Family of Companies! Follow our trip today on Instagram and Facebook and see why we use the phrase “A Family of Companies!” #teamtevis #allin #transformers #mechanic #trucks #fixingthings #diesel #heatingoil #gasoline
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Tevis EnergyThursday, June 20th, 2019 at 1:00am

Follow our stories on Facebook and Instagram today as we discover why we use the phrase Tevis Family of Companies.

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Tevis EnergyWednesday, June 19th, 2019 at 12:47am

Happy Tevis Tuesday! ☀️

Tevis EnergyWednesday, June 19th, 2019 at 12:36am
We are ready to deliver! #delivery #traveltuesday #truck #fuel
Tevis EnergyTuesday, June 18th, 2019 at 12:17am
Happy Monday Morning! ☀️ #energy #fuel #ecoplus
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Tevis EnergyMonday, June 17th, 2019 at 12:51am

Happy Fathers Day!

Tevis EnergyMonday, June 17th, 2019 at 12:34am
Happy Fathers Day! #happyfathersday
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Tevis EnergySunday, June 16th, 2019 at 4:00am

In preparation for Father’s Day, we wanted to highlight one of the founding fathers of Tevis Energy: Stanley H. Tevis Jr., also known as “Stan.” Mr. Tevis was the president of S. H. Tevis and Son, Inc. from 1933 until he passed away in 1974. Jack Tevis still remembers his dad fondly. He was kind enough to share some of his favorite memories with his dad during his youth:

Jack played baseball...

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Tevis EnergySaturday, June 15th, 2019 at 6:32am

On Wednesday, marketing interns Morgan and Lauren, visited many of our locations in Maryland and Pennsylvania. They discovered and learned more about Team Tevis and the unique work each individual does. They visited Parkton, Tevis Energy Stewartstown, Essex, Tevis Energy Parkville, Randallstown, and Hereford. Thank you to everyone who hosted us! #TeamTevis

Tevis Energy
Tevis EnergySaturday, June 15th, 2019 at 4:57am
It was a beautiful day to deliver heating oil! #delivery #tevisenergy
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Tevis EnergySaturday, June 15th, 2019 at 12:28am