Help Desk Technician

SH Tevis & Son

Preferred candidate must meet the following criteria:

To perform this job successfully the following computer proficiencies are required:
• At least 1-3 years’ experience in desktop support; networking PCs, installing various peripherals and software.
• At least 1-3 years’ experience with large volume PC replacement rollouts, working with Windows 7, 8.1 and 10,

Microsoft Office O365, Office 2016 Pro, various web browsers

 

Soft Skills:

  • Ability to work autonomously, with minimal supervision and as a team member, providing customers with superior level of service
  • Proactively communicate internally and externally with clients, vendors, and team members in a professional and timely manner
  • Ability to understand and follow oral and written instructions
  • Ability to establish and maintain effective professional relationships with internal customers, systems administration staff and vendors.
  • Ability to effectively explain complex technical concepts to both technical and non-technical staff.
  • Ability and willingness to learn 3rd party software packages specific to company industry
  • Highly motivated with strong customer focus and ability to interface with all levels of staff.
  • Flexibility and willingness to travel to client sites (minimal) primarily in the Carroll, Baltimore County and lower PA areas.
  • Manage vendor relationships, procurement, and service contracts of organization’s hardware and software.
  • Physical ability to lift up to 25 pounds.

 

Required Experience/Tech Skills/Duties:

  • Working knowledge of Windows 7, 8.1 and 10.
  • Working knowledge of Microsoft Productivity software (O365 Office)
  • Configure, maintain, monitor, support, and troubleshoot LAN/WAN environments
  • Install and configure workstations, printers, and peripherals
  • Manage local PC and Terminal Server user profiles
  • Install and configure new hardware and software
  • Troubleshoot hardware and software issues including workstations (PCs and Thin Clients), networks, software applications, copiers, printers, cell phones, PDAs and other technologies
  • Configure and troubleshoot Apple iOS, Android, Windows OS based mobile devices
  • Management of remote office connectivity and end user support with tools such as Remote Desktop, Screen Connect, Dameware MRC
  • Provide assistance to clients on basic use of common applications (Outlook, Word, Excel, Internet Browsers (all flavors & versions) etc.)
  • Responsible for network security and documenting the configuration of the system to include developing and maintaining technology policies, procedures and standards.
  • Server administration on Windows Server 2008, 2012 and 2016
  • Perform server/network administration
  • Add, remove, or update user account information, user-access level, resetting passwords
  • Ensures compliance of all software licensing agreements.
  • Advanced Desktop Troubleshooting and Installation
    Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route
    • Active Directory, Exchange 2010 and Server 2008, 2012 and 2016 experience
  • Maintain security system of the building which includes the entrance security system and video surveillance system
    * Windows Server expertise including troubleshooting experience
    * Preferred but not required: MCITP/MCSE – Microsoft Certified Systems Engineer
    * Microsoft Hyper-V Virtualization support

 

Technology you will have the opportunity to support includes: Microsoft Office O365, Microsoft Hyper-V, VM-Ware vSphere Client, Windows Server 2008, 2012, Exchange 2010 and Exchange O365, Disaster Recovery Solutions, Infrastructure Desktop PC Rebuilds, Managed Services, Hosted Solutions, Archiving and Email Continuity.

 

Preferred or helpful:
Voice/Telephony experience
Network Cabling experience

General SQL Database Knowledge

SonicWall Firewalls
Certifications (i.e. MCITP, MCSE, MCSA, MCP) a plus, but not required

Experience with network infrastructure hardware (firewalls, switches, routers)

How to apply

Online

APPLY ONLINE

Upload Resume

APPLY BY UPLOADING YOUR RESUME

Fax Resume

Fax your resume or application to (410) 876-6714.

Mail Resume

Mail your resume or application to PO Box 26 Westminster, MD 21158.

To apply for this job email your details to dgold@tevisoil.com

2018-10-10T13:59:46+00:00September 21st, 2018|

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