Help Desk Technician

SH Tevis & Son

Preferred candidate must meet the following criteria:

To perform this job successfully the following computer proficiencies are required:
• At least 1-3 years’ experience in desktop support; networking PCs, installing various peripherals and software.
• At least 1-3 years’ experience with large volume PC replacement rollouts, working with Windows 7, 8.1 and 10,

Microsoft Office O365, Office 2016 Pro, various web browsers


Soft Skills:

  • Ability to work autonomously, with minimal supervision and as a team member, providing customers with superior level of service
  • Proactively communicate internally and externally with clients, vendors, and team members in a professional and timely manner
  • Ability to understand and follow oral and written instructions
  • Ability to establish and maintain effective professional relationships with internal customers, systems administration staff and vendors.
  • Ability to effectively explain complex technical concepts to both technical and non-technical staff.
  • Ability and willingness to learn 3rd party software packages specific to company industry
  • Highly motivated with strong customer focus and ability to interface with all levels of staff.
  • Flexibility and willingness to travel to client sites (minimal) primarily in the Carroll, Baltimore County and lower PA areas.
  • Manage vendor relationships, procurement, and service contracts of organization’s hardware and software.
  • Physical ability to lift up to 25 pounds.


Required Experience/Tech Skills/Duties:

  • Working knowledge of Windows 7, 8.1 and 10.
  • Working knowledge of Microsoft Productivity software (O365 Office)
  • Configure, maintain, monitor, support, and troubleshoot LAN/WAN environments
  • Install and configure workstations, printers, and peripherals
  • Manage local PC and Terminal Server user profiles
  • Install and configure new hardware and software
  • Troubleshoot hardware and software issues including workstations (PCs and Thin Clients), networks, software applications, copiers, printers, cell phones, PDAs and other technologies
  • Configure and troubleshoot Apple iOS, Android, Windows OS based mobile devices
  • Management of remote office connectivity and end user support with tools such as Remote Desktop, Screen Connect, Dameware MRC
  • Provide assistance to clients on basic use of common applications (Outlook, Word, Excel, Internet Browsers (all flavors & versions) etc.)
  • Responsible for network security and documenting the configuration of the system to include developing and maintaining technology policies, procedures and standards.
  • Server administration on Windows Server 2008, 2012 and 2016
  • Perform server/network administration
  • Add, remove, or update user account information, user-access level, resetting passwords
  • Ensures compliance of all software licensing agreements.
  • Advanced Desktop Troubleshooting and Installation
    Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route
    • Active Directory, Exchange 2010 and Server 2008, 2012 and 2016 experience
  • Maintain security system of the building which includes the entrance security system and video surveillance system
    * Windows Server expertise including troubleshooting experience
    * Preferred but not required: MCITP/MCSE – Microsoft Certified Systems Engineer
    * Microsoft Hyper-V Virtualization support


Technology you will have the opportunity to support includes: Microsoft Office O365, Microsoft Hyper-V, VM-Ware vSphere Client, Windows Server 2008, 2012, Exchange 2010 and Exchange O365, Disaster Recovery Solutions, Infrastructure Desktop PC Rebuilds, Managed Services, Hosted Solutions, Archiving and Email Continuity.


Preferred or helpful:
Voice/Telephony experience
Network Cabling experience

General SQL Database Knowledge

SonicWall Firewalls
Certifications (i.e. MCITP, MCSE, MCSA, MCP) a plus, but not required

Experience with network infrastructure hardware (firewalls, switches, routers)

How to apply



Upload Resume


Fax Resume

Fax your resume or application to (410) 876-6714.

Mail Resume

Mail your resume or application to PO Box 26 Westminster, MD 21158.

To apply for this job email your details to

2018-10-10T13:59:46+00:00September 21st, 2018|

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