Customer Reviews
We are committed to providing the best customer support and service in everything we do. And, we think that this is demonstrated by what our customers have to say. View all of our current reviews below.
Local Reviews
Customers say: The recent reviews falls into the negative sentiment category. The majority of reviews express dissatisfaction with various aspects of the company's services, including delivery, customer service, billing, and technical issues. Common themes include complaints about delayed or missed deliveries, rude or unhelpful customer service representatives, billing errors, and inadequate or incomplete services. There are also concerns about the company's pricing, with some customers feeling that the prices are too high or that they are being overcharged. Additionally, there are reports of poor communication and coordination between different departments within the company, leading to confusion and frustration for customers. However, there are a few positive reviews that mention positive experiences with the company's customer service, delivery, and technical support. Overall, the negative sentiment expressed in the reviews outweighs the positive, indicating a need for improvement in various areas of the company's operations.
Great Service !
Steve - Manchester, MD 21102
I have been a customer of Tevis Energy/Modern Comfort since 1992 when they installed my heating and cooling system on the house I was building. It consisted of 2 heat pumps and back up oil furnace for the first floor heat pump, they did an excellent job. In 2012 when they came out and performed the annual maintenance they found an unrepairable issue within the furnace and suggested replacement. Then the issue of compatibility of older freon to newer freon, so I said give me a price on replacing furnace and heat pump together. After tech called and got me the price, I asked him to get a price on second floor heat and heat pump. After receiving the price for all of it I presented a counter offer which they accepted as long as they could do it all that day, It was about 1030 am. the Tech started taking out the furnace and by 11am there were 5 trucks and 4 more techs at my house. At 830 pm the last 2 techs left after verifying all systems worked and they still do Since then I have had Tevis install propane log set in my fireplace and hook up propane line and tank to my standby generator. Over the 33 years I have had only few minor blimps with Tevis that where always resolved. I would say over the 33 years Tevis energy and Modern Comfort have provided me we outstanding advice and service! Thanks
Great Service
Dennis - Pine Grove, PA 17963
Was right on schedule with my delivery.
Excellent Service!
TED - Valley View, PA 17983
Prompt! Reliable! Trustworthy! Local!
Dependable Quality Service
CHARLES - Woodbine, MD 21797
Your Tech's have always perform extremely well and very professional. We hope to hear from your folks soon to get our NEW system costed and installed.
Great service
ROB - Hegins, PA 17938
Tevis fuel delivery and service technicians always treat us great.
Loss of Hot Water
JO - Reisterstown, MD 21136
The service tech was very professional, arrived on time and got everything taken care of within a few hours. Modern Comfort has been with our family for at least 20 years and have been very pleased with their service.
Lies cover-up no response
DENISE - Sykesville, MD 21784
Bought new furnace and a/c system Jim Poole was sales person was incompetent or told down right lies Wrote to Hummel several times with no response Would never recommend or say anything positive about Tevis
Excellent, Reliable Service.
Mark - Cooksville, MD 21723
We have been customers with Tevis since 1994. We have never had an issue with their service or billing. They have adapted over the years to accommodate delivery and billing choices that meet our goals. We opt for automatic delivery and have set up a budget schedule that fits our financial needs.
Great delivery service
CLARENCE - Williamstown, PA 17098
It is nice to have a no splash delivery of fuel .
Excellent
BRADY - Hegins, PA 17938
Wonderful Service that can't be beat
JOHN, Betty and Donna - Schuylkill Haven, PA 17972
We have had the best service with you. Thank you for taking care of us!
Excellent Service!
HEGINS-HUBLEY AUTHORITY - Valley View, PA 17983
Tim did a great job as always servicing our furnace. Friendly service without interrupting the flow of our business.
Excellent Service
CAROLE - Glen Rock, PA 17327
good service
THOMAS - Glen Rock, PA 17327
the only problem we have had in the last two seasons is that our oil deliveries have been late 4 times. I have had to call to get on schedule when my tank is near empty. We are supposed to be on automatic delivery.
Excellent
George - Owings Mills, MD 21117
Great service
LARRY - Owings Mills, MD 21117
Been with Tevis for decades, never had a problem, never ran out of gas.
Excellent company!
John - Harrisonville, PA 17228
They answer their emails quickly and the driver is always on time!
Excellent Service
THERMAN - Baltimore, MD 21239
Tevin Energy is dependable and reliable company to work with, Staff is very nice and always willing to help you out, Tevin Energy is excellent oil company,
EXCELLENT SERVICE!
ANITA - Schuylkill Haven, PA 17972
Service was completed in a timely manner.
Great Service
TERESA - Greencastle, PA 17225
Always on time and very friendly
Excellent Service
Michael - Annapolis, MD 21409
Excellent service
STEVEN - Stevenson, MD 21153
Your technician did a great job! He understood the problem, fixed it quickly, and was very polite and kind!
Good service
Drcrider1 - Hamburg, PA 19526
Product delivery is on time and reps are polite
Delivery too frequent
SHARON - Williamstown, PA 17098
I basically use oil to heat water so I do not use a great deal of oil. I wish there was a way to schedule how frequently oil is delivered to avoid deliveries when I don't need oil and to reduce the amount of money charged for delivery. I used to get oil four times a year max and would like to go back to that or 3 times a year (November, January, April or May).
Response from Tevis Energy:
Thank you for your feedback, Sharon. We do have the ability to set up more specific delivery schedules. If you would like us to do this for your account, please call our customer advocate, Chloe, at 443-244-8406.
Excellent
DONNA - Middle River, MD 21220
Been with company 30 years
Excellent Service
WES - Tamaqua, PA 18252
Tevis Energy is prompt with delivery. The office staff is always pleasant and helpful when I call to order a delivery.
Very competent!
DENISE - Westminster, MD 21157
Considerate, kind, gets right down to business and cleans up afterwards. Not a single complaint.
Dependable
Rbrown - Tremont, PA 17981
Good service
MARGARET - Pottsville, PA 17901
My opinion
DALE - Palmyra, PA 17078
Not so good.. I understand your service/ sales guy has left .. that’s good. Would not sweep the system .. all he wanted to do was condem and try to scare you into buying new .. including air conditioning. Good he is gone!! BUT.. understand two others also left .. what is your support situation now?? Can you guarantee service worth a contract commitment? That’s my concern!!!
Excellent service
FAITH - Delano, PA 18214
Very good 👍
Debbie / Mark Ebersole - Harrisburg, PA 17111
Thank you for service each winter month, helps with our budgeting
Good service
ROBERT - Hershey, PA 17033
Always fast and good service. All staff are good to work with and a pleasure
When I call to place an oil delivery, they always deliver within 24-72 hours! Great service!
CAROL - Fawn Grove, PA 17321
Ran out of gas
ellen - Pikesville, MD 21208
We have had our problems, but running out of gas just added to the problems. When we called they responded quickly. Generally, Tevis is very responsive.
Excellent Service
Leah - Muir, PA 17957
Professional service
CHARLES Harrison - Dundalk, MD 21222
excellent service
MARVA - Woodlawn, MD 21207
Thank you for excellent service in delivery and the customer service representatives.
Long-time customer
DANIEL - Sykesville, MD 21784
All aspects of the oil delivery services are very well done. I don't have any complaints. That's why I've been a Tevis Oil customer for so long!
Mixed
HOLY Cross Episcopal - Street, MD 21154
We are new to Tevis, third year. They purchased our former long term supplier. We keep our tank locked, the key has been last several times causing a trip for us and Tevis. They do have budget billing and are competitive. Very early on we ran out, that has not happed again.
Instructions were ignored
STANLEY - Elizabethville, PA 17023
Heating oil was delivered on time and very efficiently. Instructions were to take the bill to the beauty shop at the rear of our house because we do not use front door and there is no place to fasten the bill securely. I found the bill blowing across the sidewalk.
Response from Tevis Energy:
Thank you for bringing this to our attention, Stanley. We apologize that this was your experience. We have updated the delivery instructions on your account. We specified that the ticket must be dropped off in the beauty shop and not left on the front door.
Excellent service!!
DENISE - Williamstown, PA 17098
Overall satisfied
CARL - Tower City, PA 17980
Fine service.
DANA - Phoenix, MD 21131
no complaints after all these years with rittenhouse and now with tevis. men are very nice as well as service. thanks
thelma-wife - Fallston, MD 21047
Excellent service
CHRIS - Manchester, MD 21102
customer satisfaction survey
Frank bubczyk - Manchester, MD 21102
Don't like it
LARRY - Chambersburg, PA 17202
I truly dislike the delivery charge. Started out of 5.99. Now it's 7.99 I don't like it. Do you somehow think because you make a different charge, It doesn't add to the price per gallon of oil.
Response from Tevis Energy:
We appreciate your feedback, Larry. Due to rising costs all throughout the country we did have to increase our delivery fee. In doing so, it ensures that we have the trucks and manpower to continue quality service. We keep the delivery fee as a separate charge so that it does not affect the price per gallon. If you would like to discuss these concerns further, please call our customer advocate, Chloe, at 443-244-8406.
Great Service
LINDA - Tower City, PA 17980
Chris is always prompt and courteous . He is a great asset to you company and I hope you appreciate him!!
No Comment
LINDA - Westminster, MD 21157
I am on automatic delivery. The Tevis Team has let me run out of oil 2 times. I am 78 years old and cannot deal with this kind of neglect. I am thinking about changing oil companies. Thank you Linda Duvall
Response from Tevis Energy:
We are sorry to hear that this was your experience, Linda. We would like the opportunity to make the situation right. If you are willing, please call our customer advocate, Chloe, at 443-244-8406.
Bradley L.
Local propane delivery service that caters to residential and commercial customers
Bradley L.
Completed a Propane Delivery as part of the service to a customer
Bradley L.
Delivery for residential customer heating their home with propane
Bradley L.
Delivery for residential customer heating their home with propane
Bradley L.
Answered this company's inquiry on propane delivery prices
Bradley L.
Assisted a homeowner with home heating oil tank fill
Bradley L.
Helped a residential customer with his inquiry for a propane delivery
Bradley L.
Helped a residential customer with his inquiry for a propane delivery
Bradley L.
Helped a residential customer with his inquiry for a propane delivery
Bradley L.
Helped a residential customer with his inquiry for a propane delivery
Bradley L.
Assisted a homeowner with propane tank fill
William A.
Heating oil quick delivery, next day or sooner.
William A.
Heating oil quick delivery, next day or sooner.
William A.
Tell your friends, emergency home heating oil delivery available in your neighborhood!
William A.
Tell your friends, emergency home heating oil delivery available in your neighborhood!
William A.
Proud to be your home heating oil provider.
William A.
Proud to be your home heating oil provider.
William A.
Quality fuel delivered by an oil company that cares, means more heat using less oil
William A.
Affordable solutions and heating oil minimum delivery is available, contact us for details.
William A.
Affordable solutions and heating oil minimum delivery is available, contact us for details.
William A.
24/7/365 phone monitoring and heating oil emergency delivery is available.
William A.
24/7/365 phone monitoring and heating oil emergency delivery is available.
William A.
Home heating oil delivery companies Voted the best heating oil delivery over other companies year after year.
William A.
Home heating oil delivery companies Voted the best heating oil delivery over other companies year after year.
William A.
Home heating oil delivery companies Voted the best heating oil delivery over other
William A.
Home heating oil delivery companies Voted the best heating oil delivery over other
William A.
We appreciate you choosing us to be your #2 heating oil delivery company
William A.
We appreciate you choosing us to be your #2 heating oil delivery company
William A.
Thank you for choosing us to be your #2 heating oil supplier!
William A.
Delivering the region’s best heating oil
William A.
Delivering the region’s best heating oil
William A.
Delivering the region’s best heating oil
William A.
Winter heating fuel delivery service to a residential customer
William A.
Home heating oil service delivery next day or sooner
William A.
We appreciate your home fuel oil delivery business
William A.
Thank you for choosing Tevis to be you home heating oil provider
William A.
heating oil delivery next day or sooner
William A.
heating oil delivery next day or sooner
William A.
Local fuel delivery service that caters to residential and commercial customers
William A.
Local fuel delivery service that caters to residential and commercial customers
William A.
Assisted a homeowner with home heating oil tank fill
William A.
Assisted a homeowner with home heating oil tank fill
William A.
Heating oil quick delivery, next day or sooner.
William A.
Tell your friends, emergency home heating oil delivery available in your neighborhood!
William A.
Tell your friends, emergency home heating oil delivery available in your neighborhood!
William A.
Proud to be your home heating oil provider.
William A.
Proud to be your home heating oil provider.
William A.
Proud to be your home heating oil provider.
William A.
Proud to be your home heating oil provider.
William A.
Proud to be your home heating oil provider.
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